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Aloha,
Thank you for all the help and assistance. You have made a dream come true. The place (Royal Kuhio) it is the bomb.
The Zendejas
Hi Steve,
Just wanted you to know that our trip was fabulous...everything went smoothly, including the drivers to and from the airport. Thank you so much for all of your help – I wouldn’t have felt comfortable booking this trip without an agent, and you were great to work with. We all enjoyed the business of London but I found that Norwich (where our son is studying) was also a great city in its own right, just a little more approachable (like Boston). Thanks for all of your help and patience.
Carol L.
Good morning Betsey,
I want to thank you for being so helpful in planning my first ever cruise. Also thank the others in your department for putting up with an inexperienced traveler.
I had a wonderful time on my cruise to the Bahamas, beautiful weather, wonderful people, you’re treated like a queen, with respect. The shows were great, not to mention a different specialty everyday. Wow!
I would like to request my $100 deposit refund when you get a chance. Please have a wonderful holiday season and I hope your Santa is good to you.
Always, Nanette A.
Dear Jan,
Just wanted to let you know our vacation to Napa was great. We thought the little “cottages” at River Pointe Napa were very charming. They explained to us why these cottages are modular homes as they have to be moved when the rain begins as some of the park floods and the homes are moved to the fair grounds; then moved back after the rains. We enjoyed sitting out on our private patio sipping on wine (which we toured the winery earlier that day) before getting ready for dinner. The people at the resort were very helpful and offered tours which took advantage if and again enjoyed very much.
Jan; I want to thank you for all your help setting this vacation up for us. Your service was wonderful and you were very helpful in planning this vacation. It was so thoughtful of you to send us a welcome home card. It was such a pleasant surprise going thru the stack of mail (mostly bills) then coming across a nice card from you.
Again, Jan everything was great and we thank you very much. I really appreciate the extra time you take in answering my questions and trying to meet my requests. We look forward to planning our next vacation with you.
Sincerely, Toni and Carl
Dear Jan: Just a note to say thanks for your assistance in getting an exchange for us to the San Luis Bay Inn. Been trying to get back there for a long time. So I know it was not easy. If you can do the same for our Pine Acres or Pacific Grove exchange in the Monterrey area that would be double outstanding.
Bob B.
Thanks to VIP Vacation Plan and Travel To Go, we shared a wonderful first wedding anniversary in Cabo San Lucas. The staff and amenities at Las Cascadas were terrific. We hope to return many times in the future. Many thanks to Caroline and Karen for pulling this together in such a short time. Fortunately, we returned a week prior to Hurricane John and sincerely hope the resort fared well.
Jack and Linda Clearwater, Florida
Karen, it was a pleasure working with you on planning our trip to Las Vegas. You worked hard trying to find available properties for the week we wanted to go, and eventually got us the exact one we were looking to stay in. Thank you!
Kathy + Dick G.
I want to thank Gloria Simpson for the excellent job she did for my son’s Honeymoon!
She recommended the Mayan Palace in Playa del Carmen. I was a bit worried because of all the hurricane damage. However, the resort was great and I hope to go there soon myself!
Please see that this get’s to the right people for Gloria did a wonderful job!
Jesse San Antonio, Texas
Dear Rick,
Your expert placement in Donna Hisel, afforded us a most pleasurable at the Royal Sands in Cancun, Mexico. This was our first trip to Mexico, but not our last because of the efforts of Donna. We want to thank you all!
Joan Zitomer
Stacey,
You arranged a trip for us through our daughter Sherry Berthiaume. We stayed on Maui at the Valley Isle Resort – Gorgeous! We are now on the Big Island and Sea Village – equally as nice. Thanks for helping Sherry make our trip so beautiful.
Mike & Rosemary Hobbs
Jan: I have been involed with travel for over 25 years. I have sold timeshares; I have figured out the secrets to bidding for hotels online. Travel To Go is the best company that I have seen for giving clients top-notch, incredible travel experiences. My client – a very hard person to please – came back from a vacation with your company to Orlando and said that he had the time of his life. And how hard is it to please a family of six? He said the location and the accomodations were amazing. I see a lot of people re-selling timeshares, but problem is that you have to sign contracts and you are locked into a location every year. Travel To Go has reinvented luxury travel, and has final given my clients the kind of travel and vacation experiences they have always dreamed of. Thank you for doing that.
Douglas
Hi Jeff,
Greetings from Hawaii! Thank you for all the assistance on Monday. We love the Sea Village. I’ve alreadly sent emailds to friends in Colorado telling them they must check out Travel To Go. You can’t beat the service!
Thanks again, Jan & John Clade
Hi Bianca,
We wanted to tell you that we had a wonderful time in Italy. Your selection of hotels and their location was wonderful. Train transportation between the Rome, Florence and Venice was great. We especially like the way our hotels were convenient to train stations and bus tour departure points. You did a great job and we were pleased. Please let us know how we can forward this review to your supervisor. It was a pleasure working with you.
Regards, Tim and Janice
Hi Steve,
Just wanted you to know that our trip was fabulos…everything went smoothly, including the drivers to and from the airport. Thank you so much for all of your help – I wouldn’t have felt comfortable booking this trip without an agent, and you were great to work with. We all enjoyed the business of London but found that Norwich (where our son is studying) was also a great city in its own right, just a little more approachable (like Boston).
Thanks for all your time and patience. Carol Lindberg
Caroline,
As a follow up to my voice mail message, I wanted to tell you know pleased I am with the service provided to me by Karen Case.
For the past several days I have been in contact with here trying to get a vacation booked to the Caribbean. As you know, demand is high during these times and availability is low. Destinations close up quickly. Karen looked into literally dozens of possibilities for me. I had numerous questions for her. She answered them all with with grace and manners. She was extremely polite and helpful throughtout the entire process.
It was a pleasure working with Karen. Rest assured, the next time I need to book a vacation, she is the agent I will be contacting.
Sincerely, Joe
To Whom It May Concern,
I would just like to send a note regarding my joy and pleasure in working Karen Case (extension #107). I would have been a member ro three years and worked with two prior sales represenatatives. Karen has provided me with service that was greatly unexpected and to be frank refreshing.
I would not say my service has been poor prior to this, but Karen has called me on a regular basis to check in with me. In addition Karen has spent a lot of time trying to book at least one of my first pick vacation spots. I am pround and thankful to say that along with this letter is my confirmation for a San Francisco Vacation.
You have a polite, courteous, helpful and efficient employee in Karen Case and I look forward to working with her to book my other week long trip.
Sincerely, Cindy
We stayed at the Scottsdale Villa Mirage in early Nov 2006 and were very impressed with the accommodations and service. Excellent visit from the 3 - 10 November, and we will certainly return in the future.
John Rushton
Just completed my first vacation to Hawaii with Travel to Go. The accomodations arranged by you at both the Lawai Beach Resorton Kauai and Sea Village in Kona were perfect. SkyTravel were fast and effecient in handling our flight and car arrangements, thanks Steve Ecoffey. All in all, we had a great vacation. Only problem was the bedrooms in building 2 at Sea Village were pretty close to Alii Drive and traffic noise was a problem at night.
Darrel Shee
We have had the opportunity to work with Ms. Donna Hisel at Travel To Go. She has been kind, considerate, smart, and extremely helpful. She helped us set up a trip last December and helped us again when the October hurricane changed everything, including our dream trip. She is again helping us now as we try to navigate through an insurance claim from last year and re-schedule the trip for this season.
Donna is always respectful, good humored, and efficient. She is an employee to be proud of and one to showcase to new employees.
Sincerely,
Dan and Maureen Stores
I would like to express my gratitude for the wonderful vacation you planned for us in Marco Island, FL.
The condo we stayed in was beautiful. Everything you arranged for us ran very smoothly. From the car rental to the condo. We would recommend this place to everyone. Thanks, Rhonesha for all of your help. Looking forward to our next collaboration!
Joanne B.
Randall,
Just spoke with my accountant and good friend for whom we booked condos in Hawaii for his trip the last half of August.
They were thrilled with the accomodations and the whole trip to the Big Island and Kauai.
Stayed at the Sea Village in Kona and Pono Kai in Kauai. Although there was no air conditioning at the Pono Kai, and it was set back from the ocean, they were not uncomfortable. They would recommend both resorts to others.
Just wanted you to know they had a great trip and thanks for helping to book them and make it all possible. It was Dan's 50th birthday and the family had a ball. His 10 year old son, Nathaniel tried everything when it came to activities. He was always the first one in the water to snorkel, swim or go boating. He loved the one hour helicoptor tour of Kauai as well.
Thanks again for the help to make this possible for my friends.
Regards,
Ron Bearman
Jan,
Just a note to say THANK YOU for helping us with our timeshares.
We have been members of Travel to Go for several years. We appreciate the PERSONAL TOUCH we receive when we call to request or bank a unit.
We like to share with others the fabulous service we receive when we call Travel to Go. You are always so friendly and helpful.
Thanks
El Rita Chase
Dear Travel To Go:
I wanted to drop you a line to express my appreciation of such great customer service given to me by Mr. Herman Anthony.
A few months ago, I made a reservation to stay at the Camelback Inn Resort located in Arizona. I have never visited this resort. After listening to exactly what kind of vacation I was looking for Mr. Anthony recommended this resort. He suggested I go online to check it out and much to my delight it was very obvious he had listened very closely when I expressed what I was looking for in accommodations and activities.
As I was booking this vacation for myself and two other people I had to check with my traveling companions on several questions they had. Mr. Anthony was patient, enthusiastic and so accommodating in answering several questions over several phone calls. He even went to the trouble of researching a couple questions I had in regard to the area for me. I want to express my deepest appreciation in maintaining such a high customer service standard. I cannot say enough nice things about Mr. Anthony except thank you for very, very much for employing this individual in your enterprise.
I want to mention that because of the excellent customer service I have received I will continue to do business with Travel To Go and I have also recommend they ask for him personally.
Again, thanks and my wishes for your continued success!
Elnora E. Marshall
Anthony:
Good day. We would like to thank you and Travel-To-Go for the experience of a lifetime. As you are aware, we had just taken our vacation to Mexico and stayed at the Grand Mayan Resort in Nuevo Vallarta. As your slogan says, Dreams Do Come True!
On August 11, 2006, we arrived in Puerto Vallarta; with luggage in hand, we were taxied approximately 15 minutes away, to the Grand Mayan in Nuevo Vallarta. On reaching the resort, we were left speechless with its exquisite beauty. The welcome team at the resort was just amazing. We were guided to the check-in counter through an indescribable scenery of towering Myans, approximately 100 feet high. Once we reached, our rooms filled with elegance, esthetically pleasing, modern but chic, we were again blown away with the sight of a swimming pool on the balcony overlooking the scenery of the golf course. After days of strolling, discovering and enjoying the amenities and the grounds, we have decided that this has been the most luxurious and exclusive resort, with an impressive architectural splendor we have ever visited. The staff was very gracious, helpful and nice; we felt very welcome. This resort was a luxurious concept of home away from home. Everything was excellent. Our overall stay had certainly exceeded our expectations and we are looking forwarded to greater things. Thanks again for the beginning of our future vacations.
Very Truly Yours,
Clavel and Lacey
Lynn,
We appreciate all the time and patience you devoted to us today. This is our first booking as new club members and you have made it a very pleasant experience. We look forward to working together to "make our dreams come true".
Have a good one.
Thanks again,
Dan & Anita Lehrer
Hello,
I would like for this forwarded to Herman Anthony who helped me with my condo reservation for the week of July 14-July 21, 2006. I told him what city and state I wanted to go to and he used his expertise-and reserved a very nice, very upscale condo room at the Fairfield at Kingsgate in Williamsburg VA. It was absolutely the best time of our lives that we had. There was nothing that we wanted for. It was FABULOUS and I just wanted to let Herman Anthony know that we appreciate him and thanks. I will be calling him for my next vacation.
Have a good one.
Pamela Hunt
VIP Member
Randall,
Thank you for a wonderful vacation. Palmas Del Mar is a great place to stay. We had a lot of fun. We rented a golf car and traveled the whole resort! Lovely.
Thank you,
Then Lopez Family
Dear Jan,
Just wanted to thank you for suggesting Elkhorn Village in Idaho. It is beautifully located,surrounded by mountains,ideal for hiking and cycling. One can go nearby to Sun Valley village,with is car free environment,or stroll on mainStreet in Ketchum.The whole area is vey rural and peaceful.
We are world travellers and see the USA with Travel to Go. We love to go the places with high mountains during summer time. We enjoyed Sedona Arizone, Park City Utah, Butte Montana, Lake Tahoe California and many more great places.
Thanks for letting us discover the beautiful American West.
Kind regards
Dr.Annemaria Ballin
Dear Bianca,
My husband and I and the Archers would like to thank you so much for all the arrangements you made for our trip to Rome and Venice . We had a wonderful trip! Everything went very smoothly until the very last leg of the plane flight. The transfers and tours just great and they even picked us up at our hotel in Rome to go to the tours. We loved the Gondola Serenade!
The Flower Garden was a very nice clean hotel. Personnel were very friendly and helpful. It was in a great section of town, that we could walk almost everywhere we wanted to go. We walked our feet off in Rome.
The Hotel in Venice, Locando Remedio was also nicely situated to everything and it was a step up from the Flower Garden.It was combined with the Hotel Columbino( a 5 star Hotel) and even though the Remedio was considered 3 star, it was a step up from the Flower Garden 3 star. I guess I could rank it 4 star. Buffet breakfasts were a wider range of food and again everyone was so friendly and helpful. It was a little more formal and plush than the Flower Garden.
We truly had a fantastic trip and everything fell into place like clockwork. I was very impressed with Travel Bound’s arrangements. They were very attentive and in Venice, we had an escort all the way to the airport, since it involved both boat and car arrangements.
The weather was beautiful-not a drop of rain the whole time. Apparently we just missed a flooding rain Sat in Rome(we arrive Sunday am!)
Sorry that I took so long in thanking you.
Very Gratefully Yours,
Tim and Justine Pflaum
Peg and Bill Archer
To Whom It May Concern:
We would like to identify Anthony as very valuable employee. Just recently he handled travel arrangements for us
which we were going to give to our daughter and her fiancee. He went to great lengths to satisfy our very demanding
and specfic requirements for this proposed wedding gift of the Aruba trip for their honeymoon.
Because of the circumstances beyond our control we were forced to cancel the trip and Anthony was extermely helpful
in this matter.
We commend his efforts and conscientious attention to detail in this matter. We will of course be employing his
dilligent and understanding services for all other travel plans in the future.
Sincerely,
Joseph W. Bentz and Joan Zitomer
Rick Nunez, you were a
great help in organizing and finding the right place for my family. Every
one was so happy with the place and the friendly envoirment that we did't
wanted to go back home.
Kamran Ansari
Hi Lynn,
I just returned from the vacation that you put together for me at Atlantic City, New Jersey. We stayed at the Fairfield Resort and it was great. We were on the 26th floor with a view of the Ocean and it was breath taking.
Thanks again for all your work.
Paula Anzellotti
Aloha Moy,
Thanks so much for booking a wonderful family vacation. We loved every minute and left little time for sending postcards, so this is mailed from home . Saw the volcanoes, snorkeled, played golf and surfed.
Aloha Mary
England
Hi Donna,
Just a note to thank you for all your patience and understanding through the planning of our trip to Mexico! It certainly paid off! We look forward to spending our next vacation on Isla Mujeres, where we found our paradise! From what we experienced there, we want more time to enjoy the Avalon Reef Club and everything it has to offer.
Thanks again Donna!
-Lori and Boots
San Diego
Hello Stacey,
I was just wanting to e-mail you regarding the trip that you helped us set up to Bandera, Texas. I have to say that it was a beautiful area and I would definitely go back. I sent you a post card, but just in case you did not get it I wanted to send you an e-mail.
I really appreciate all your help that you have given me with the trips that I have planned.
Thank you,
Sherry Berthiaume
Dear Ms. Keely,
While consumers/clients will often take time out to complain about products and services that do not meet their expectations, or fail to come through with what was promised, I am happy to write to you from the other point of view. We recently completed our first Travel To Go vacation, a ten day cruise that was put together for us by Betsy Whitman. We joined the organization last year, but decided on a winter cruise late in the game (at least for Christmas time traveling.) However, after countless telephone calls and messages exchanged with Betsy, and after her continuous follow ups with Royal Caribbean, the trip was more than we hoped for and expected. Everything was so perfect, that we have already booked next year, with Betsy again coming through as to room & deck assignments, meal sitting and anticipated airline travel.
I hope that this letter is placed in her file and that her value is appreciated. Of course the only draw back to writing is that she may be promoted and no longer handle our account, but I had to let you know how happy we were. We have a non-cruise trip planned next month, and I am sure that it too will be up to the standards set so far.
Again, thank you for a fabulous trip. (And if the upgrade we received was from Travel To Go, great job!!)
Very truly yours,
Tod Groman
Hi Stacey,
I wanted to tell you about our trip to the Sea Winds resort on Marco Island. It was a great place!! We had a wonderful week. There is no exercise room, or library. But, who really goes on vacation for those things? Anyway, thanks for your assistance. I hope to get back to you soon with a booking for the other week we have. I hope to do something for my 50 birthday in May!!
Marlene Backert
Gloria Simpson:
Kingsbury of Tahoe was excellent. We were at the top of the mountain. We went and the weather was very mild in Jan. Looked just like this. Had a wonderful time. Its soooo beautiful would definitely go back, spring or fall as we don't ski. Thanks for a beautiful place.
Mrs. E. Solecki
Dear Randall Cobb:
On behalf of myself and my family, I want to thank you and Travel To Go for providing us, at the last minute, a wonderful location at the Colony Cove Resort.
If you need a recommendation about the property, I would be more than happy to provide one.
Thank you again.
Sincerely,
William G. Brown
Stacey Anderson
My son & I are having a great time here in Bandera. There is so much to do in a week, but we are trying to see everything. Thanks for all your help.
Sherry Berthiaume
Hi Stacy,
Just returned from Grand Mayan at Riviera Maya and had a great time. Weather was 70-80 each day with some rain in the PM on a few days. Nice complex as usual. Ocean was warm and lots of visibility.
At NV we walked out of the building to the adjacent pool. 2 for 1 happy hour from 11-1 made for a few liquid lunches. Very little damage to the complex remaining.
No problems at checkin or check out. No additional unexpected changes. Overall an easy vacation with non-stop air from Boston.
Rented a car for a day to go to the Mayan Dig site. Not many road signs in Mexico. We managed ok and the day was an adventure !
Thanks again for setting up the trip everyone had fun and can't wait for the next trip.
Your favorite travel customer,
Dennis McCarthy
Gloria and Jan-
Thanks for making it all possible. We had such a wonderful week at Sugarloaf. Lots of fresh powder and great condo!
Thanks for all your efforts,
Barb and Joe Harnett
Mr. Nunez
Since your Vacation Coordinator, Ms. Lynn Sharp, did an excellent job to help us book our last trip to San Diego, I requested her to have your email address so I can send this letter to express our great appreciation on her great efforts as well as your leadership. As two Lab Leaders, I understand great workers from great leaders. By saying this, I did not mean to down-grade Lynn's hard work. By helping us, Lynn had stayed over-time in order to complete all paper work on time, since our last trip booking was within one week. I am confidence that Lynn's willingness to do whatever to help customers will have huge impact on your company's growth. In fact, I have no hesitation to recommend your company to any body simply due to her great professionalism. My wife and I did have a great vacation at San Diego. In addition, just moment ago, Lynn has helped my daughter to book her trip to Florida. She had spent so much time with great patient to help her finalize her trip. I hate just simply say "Thank you, Lynn." so I write this letter to you and to get our honest feedback to you on Lynn's great efforts and also to extend our appreciation to you for your leadership. Please call me if you wish more details on her performance.
Sincerely,
He Huang, PhD
Dear Mr. MOY,
The Waterside Resort by Spinnaker in SC was an awesome vacation that you have helped my family to arrange for. I thank you in the name of all. We loved it/as you expected/even more than the promotional Cancun or cruise....Thanks for your help!!!
E.G.
Hi Rhoneisha,
We stayed at the Maui Schooner in Kihei. It was very nice! Clean, nice staff, quiet but close enough to town. We had a wonderful time!!
Thank you!
Judith Q.
Dear Ms. Cobb--
I have had a difficult time in relation to the terminal illness and passing of my brother. During that time I gave him a week in Branson, Missouri, for him to use. Unfortunately, he passed away and could not use it. I paid for the week and bought insurance if he could not go.
When inquiring at Travel To Go in mid-April about the fact that my brother may not be able to go and how insurance was handled, I was aided in a very kind, clear, and competent manner by Stacey, as to the procedures to follow and what would ensue if my brother could not make the trip. Subsequently, after passing, she followed up with the insurer on several occasions, at my request, as they were not so quick in getting out the paper work to my sister-in-law, Barb. Further, she provided her number so that Barb could, and did, contact her and got detailed help in completing the form along with submission of a statement from my brother's oncologist.
Due to time passing of three weeks, I again contacted Stacey and she followed up with the insurer, also providing additional information regarding original payment for the week. The insurer then replied that they would act expeditiously. This they did. It leaves me to wonder how long it would have taken if Stacey had not stayed on the case. More importantly, I was at all times treated with the utmost courtesy, even if not deserving of it. Further, as to her job, she immediately acted on my requests and was always clear and concise in her responses to me. I have found through the years a lack of clarity or accuracy as well as empty promises to characterize many of my contacts with businesses as a general rule. Her courtesy and competence should not be underestimated. I feel very lucky to have had her working to explain and expedite procedures during a stressful time.
I definitely felt you, as her current supervisor, should be apprised of her excellent work.
I certainly look forward to future contacts with Travel To Go based on the professionalism evidenced by Stacey.
Sincerely,
Stephen Ness
Good afternoon Caroline. My name is Donna Murphy and I have been a member of Travel To Go for a year now. I wanted to commend you on the staff you have working there to make arrangements for your members, in particular Cheyenne Daggett.
I had the pleasure of working with Cheyenne Daggett to make my arrangements for airfare for my family for our upcoming trip to Cancun. Cheyenne was extremely helpful, courteous, kind, and was very prompt in returning phone calls. Her follow-up is outstanding, and she has excellent customer service qualities. She truly went the extra mile to help with our arrangements, as well as answering the 100 questions I had about the resort, excursion, transfers etc.
She also made our arrangements for us when we went to Washington DC booking our hotel accommodations - making recommendations along the way. We stayed at the WESTIN which was truly a spectacular property. My girls had the time of their life staying at the Westin.
Cheyenne is an asset to your organization in every aspect!! It was a pleasure working with her. She made the whole vacation nightmare a breeze, taking the scheduling headaches away. I look forward to calling her again in the near future!
Donna Murphy
Campaign Director
United Way of Gloucester County
Steve,
Thank you so much for helping us plan our dream vacation. You're the best.
Scott, Lisa + Little Scott, Ashley
Dear: Travel To Go
I am just taking a couple of minutes, to thank you, for making great accomodations in our first “Hot Week” gateway to Bethany Meadows Resort at Bethany Beach, Delware. My family and I had a great time. We liked it very much. We would like to go back again in the future. Everything you told me, we found it at the resort.
Thank You Gloria Gonzalez
Shanelle,
Thanks for everything you guys did for us! Mill Habour was awesome! The whole experience was wonderful!
Thank You, Anne Carron
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