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Dear Ms. Keely While consumers/clients will often take time out to complain about products and services that do not meet their expectations, or fail to come through with what was promised, I am happy to write to you from the other point of view. We recently completed our first Travel To Go vacation, a ten day cruise that was put together for us by Betsy Whitman. We joined the organization last year, but decided on a winter cruise late in the game (at least for Christmas time traveling.) However, after countless telephone calls and messages exchanged with Betsey, and after her continuous follow ups with Royal Caribbean, the trip was more than we hoped for and expected. Everything was so perfect, that we have already booked next year, with Betsy again coming through as to room & deck assignments, meal sitting and anticipated airline travel. I hope that this letter is placed in her file and that her value is appreciated. Of course the only draw back to writing is that she may be promoted and no longer handle our account, but I had to let you know how happy we were. We have a non-cruise trip planned next month, and I am sure that it too will be up to the standards set so far. Again, thank you all for a fabulous trip. (And if the upgrade we received was from Travel To Go, great job!!) Very truly yours, -----------------------------------------------------------------O Thanks Jeff & Rick for your help. We will definitely enjoy our vacation; Thanks to Travel To Go and their wonderful staff. Big Smiles, Carol -----------------------------------------------------------------O Dear Friend: Thank you very much for your generous donation to Castle Heights Elementary School’s Spring Bingo 2005. Your generosity is very much appreciated. Because of your support we can continue to help fund all the teachers aides and programs that enrich the school’s library and its technology, art, music and physical educational programs. Our event, which was held on May 7, 2005 at “The Space”, was attended by 100 families and raised over $20,000. Your name and name of your business was acknowledged in our program. In addition, we encourage all families to patronize those businesses that show their support for our school. Your donation of a five night stay valued at $600 may be tax deductible to the extent allowed by law. Thank you again for supporting Castle Heights! Stacy Brooks – Co-Chair -----------------------------------------------------------------O Ryan, Thanks Rick, it good practices like this that makes a company top notch. I hope both you and Stacy can forgive my impatience attitude. My wife wanted a beach front view with a balcony so much and I reacted in a manner not like myself. I hope your solution is a win/win situation for both of us. We did have a nice vacation and the weather was just wonderful. Thanks again Rick for your time and solution. Jerry and Denise Cribbs -----------------------------------------------------------------O Hi Gloria, Just wanted to thank you for your help in planning our vacation to Sedona, Arizona. We loved the resort and were pleasantly surprised at how beautiful it was. We loved Sedona and drove over to the Grand Canyon and it was breathtaking. We had a great vacation and were really happy we chose Sedona. Thank you for all you did helping plan our vacation! Robert & Diane Howerton/Kelli Dietel -----------------------------------------------------------------O Hi Ryan, The accommodations are superb. The city is delightfully challenging. We’re totally enjoying the company of very close friends of classmates we’ve not met since 1972. Thanks for your services. Gratefully yours -----------------------------------------------------------------O Hi Stacey, I know it’s been some time, but I wanted to thank you for the Welcome home card. Our trip to Williamsburg VA at Kings Creek Plantation was amazing. What a beautiful place. We practically had our own house! Thank you and Travel To Go for arranging such a great trip. Niki Stureski -----------------------------------------------------------------O It was great! The condo was quiet and nicely situated. We ate crab cake, all you can eat hard crab, soft shell crab, oysters and lobster. Every thing was wonderful. Dick and I also fished but we didn’t catch anything. Dick’s brother got the motor of the boat but it wouldn’t give up. Anyway had a great time. I saw the small ponies and doves in assateague Island. We walked the coast and saw people fishing for crab with a net. A baby crab attached to me. I was wearing sandals mistake! Had a great time. I will try to send you a picture. Vivi and Dick Tramontana -----------------------------------------------------------------O Just wanted to thank you for the great job you did arranging our trip to Hawaii. We had a wonderful time. The accommodations were wonderful. Checking in was a breeze thanks to you. I would recommend your services to anyone. Thanks again, -----------------------------------------------------------------O Dear Robert, We had a wonderful time in Hawaii. We would not have had such a good time if it had not been for you. When things were not going very smoothly, you really came to our aid. Thanks, -----------------------------------------------------------------O Dear Lynn- Marco Island is beautiful, the condos very pleasant & clean. We are enjoying our off-season stay in an area left untouched by Katrina. We have also watched with horror as it has devastated the Gulf Coast. Next time, I think we will avoid traveling during hurricane season. Smiles, -----------------------------------------------------------------O Aloha from Oahu Debbie and I are livin it up out here Thanks for your help Talk soon -----------------------------------------------------------------O Hi Ryan, We had a great time. The coast was cold 50°, but inland was hot 90°. Too cold to use the pool! Beautiful sunsets! Service is excellent! The food was great! Vivi and Dick Tramontana -----------------------------------------------------------------O Aloha Rick, Just wanted to thank you for your help for our Kauai trip. The “Pono-Kai” was a very good choice. The grounds were beautiful. We had rented a car & put 353 miles on it so you know we enjoyed the island. Looking forward to Newport. Thanks Again -----------------------------------------------------------------O Ryan, Hola. Buenas Dias. Beautiful "Palace". Lots to do. Educational vacation. Had fun at Camp Cancun! Swam, relaxed at gorgeous poolside and on the beach, made crafts, did water aerobics, enjoyed Happy Hours, Mexicana Night Party, Did local tours to Tulum ruins, snorkled at lagoon and ocean, shopped and walked all over Cancun, Found Wal-Mart! Brushed up on our espanol, and bargaining skills. Beautiful place and nice people. Attended Mass at Holy Family open church, in Spanish. Had a nice guy lead us over there, Finally figured out how to get around town, since Mayan Palace is far from Cancun and a ways from Playa de Carmen. Don't recommend driving it yourself. They drive like crazy!!! Like Speedy Gonzales! But glad to be home. Thanks, -----------------------------------------------------------------O Hi Stacey, I just want to thank you for all of your help as we planned our honeymoon to Hawaii this summer! We stayed at the Imperial of Waikiki last week and were very pleased with our accommodations. I must admit, I was highly skeptical of purchasing our honeymoon via the internet AND not being able to "double or triple our confirmation at the hotel" until 48 hours before we were scheduled to arrive. Nevertheless, Travel To Go provided us with a memorable honeymoon experience. Thank you again! -----------------------------------------------------------------O Thanks, Stacey. You have been great. Tell you boss I said you should get a BIG raise! Adair -----------------------------------------------------------------O Just wanted to thank you for the great job you did arranging our trip to Hawaii. We had a wonderful time. The accommodations were wonderful. Checking in was a breeze thanks to you. I would recommend your services to anyone. Thanks again, -----------------------------------------------------------------O Hi Stacey, I know it's been some time, but I wanted to thank you for the Welcome home card. Our trip to Williamsburg VA at Kings Creek Plantation was amazing. What a beautiful place. We practically had our own house! Thank you and Travel To Go for arranging such a great trip. Niki Stureski -----------------------------------------------------------------O It was great! The condo was quiet and nicely situated. We ate crab cake, all you can eat hard crab, soft shell crab, oysters and lobster. Every thing was wonderful. Dick and I also fished but we didn't catch anything. Dick's brother got the motor of the boat but it wouldn't give up. Anyway had a great time. I saw the small ponies and does in assateague Island. We walked the coast and saw people fishing for crab with a net. A baby crab attached to me. I was wearing sandals mistake! Had a great time. I will try to send you a picture. Vivi and Dick Tramontana -----------------------------------------------------------------O Dear Roxanne, For over 30 years I have looked for travel agencies for accommodations and other travel arrangements, Travel To Go came through for us where others had failed, we had special and specific accommodation needs for our daughter, it was not easy but they would not accept defeat and persevered until our special accommodation needs were met. I have never before encountered a company like Travel To Go that is willing to go the distance to successfully help their clients find proper accommodations. I recommend Travel To Go to everyone I know without hesitation! Their Motto is simple. "Don't use anyone else, we will find your accommodation!" This is a terrific organization. Please add them to your favorite travel listing! Fitzroy McLeggon -----------------------------------------------------------------O Stacey- Thanks for all the help. Ireland was great! Tom Gabert -----------------------------------------------------------------O Dear: Travel To Go: I am just taking a couple of minutes, to thank you, for making great accommodations in our first "Hot Week" getaway to Bethany Meadows Resort at Bethany Beach, Delaware. My family and I had a great time. We liked very much. We would like to go back again in the future. Everything you told me, we found it at the resort. Thank you, -----------------------------------------------------------------O Just wanted to thank you for the great job you did arranging our trip to Hawaii. We had a wonderful time. The accommodations were wonderful. Checking in was a breeze thanks to you. I would recommend your services to anyone. Thanks again, -----------------------------------------------------------------O Dear Francoise, I enjoyed speaking with you last Friday. The purpose of this letter however, is to recognize and promote the industry professionalism provided by Norman Monette and his efforts to pull together a wonderful cruise itinerary for my group of six to Bermuda in late May. Since this was my first association with Travel To Go, Norm provided good insight and the work ethic I like to associate with any good company. Even though we are located in opposite extremes of the United States, Norm made it feel as if I was sitting right across the desk from him. I hope the actual cruise goes as well as his preparation. Please acknowledge this to Norm and thank him again for me. Sincerely, -----------------------------------------------------------------O Your agent Betsy at ext. 117 was very helpful to me this past week. I was trying to book my first cruise and had a very difficult client. Betsy was very patient and very helpful to me. She was truly a professional and I appreciate all the help she gave me. I look forward to doing more business with her. Bonnie Faulk -----------------------------------------------------------------O Hi Stacey, Our trip to Maui was extremely memorable. My husband, Melton and I enjoyed every minute of it! We checked into room B103 at the Maui Schooner. The room was very nice and well kept. Our lanai offered a beautiful view of the pool area with a picture perfect view of the ocean in the background. Our agenda was very busy as you can see by the following activities. We drove to Lahaina town and the spectacular views of the ocean were breathtaking. As we ate our lunch at a roadside park, we spotted a whale swimming in the ocean. (Not a normal sight for us) On our third day, we boarded a boat and looked for whales. We did not see any whales but the trip was very nice. We ended our day with a sun set cruise. We survived the road to Hana! The road to Hana consists of 27 miles of curvy, narrow, one lane bridges. (617 curves with 58 one lane bridges) The road takes 2 hours to complete normally but it took us 8 hours due to spectacular scenic stops along the way. We saw some of the most beautiful waterfalls and beaches. The views of the Pacific Ocean were so picturesque. We walked the island of Lanai. What a beautiful place to be. For the first time in my life, I went snorkeling. What an awesome adventure that was. The next morning, we began our journey to Mt. Haleakala which is a dormant volcano. Haleakala rises 10,023 ft from sea level and the view of the sun rising from that altitude was beyond words. This is a must do for anyone visiting Maui! We took long walks along the beach and each night we saw some of the most beautiful sun sets imaginable. We truly loved the island of Maui and enjoyed our time there immensely. Thank you so very much for all of your help in making our vacation one we will always cherish and never forget. Melton and Sheila Blackwell -----------------------------------------------------------------O Dear Travel To Go, So far, we’ve taken two vacations through your company, and I just wanted to say that we’ve enjoyed them immensely. Our first trip, to the Dominican Republic in the Caribbean, was fantastic. We were in a small, comfy resort that offered excellent food (on an economical meal plan) and free shuttle service, and allowed us to hang out, relax, and make friends with our fellow vacationers. We’d love to go back to the Dominican Republic! It’s an exotic locale that few people know about, meaning it has minimal tourism. We loved that! Our second trip, to the Grand Mayan in Nuevo Vallarta, was equally as memorable. The room was luxurious, the pool area humongous. We tried walking around the resort one day – it was too big!!! Puerta Vallarta truly pampers the tourist when it comes to providing endless alcohol and fun things to do. There are a million activities to choose from, though I’d recommend everyone try the “swim with the dolphin” adventure. It’s within walking distance of the Grand Mayan, and is totally exhilarating. One downside to Puerto Vallarta is the taxi fees, which from the resort to downtown cost about USD 16.00 each way. Make sure you tell those staying at the Grand Mayan to bring “taxi” money, because they will need it! There’s also cutthroat competition in Puerta Vallarta for timeshares (they’ll even approach you at the airport!). We went to two timeshare presentations, and declined each one because we realized traveling with Travel To Go was the better deal. Plus, all the timeshare reps couldn’t believe the low, low prices we were paying for our vacation resorts, compliments of you guys. Anyway, we’d like to thank your courteous staff who helped us out immensely in choosing our vacation destinations (specifically Robert and Mark) and to the representatives at Sky Travel (Andrew, Cheyenne) who also helped us book our flights. We look forward to more vacations with you!!! Gina Melin -----------------------------------------------------------------O Dear Stacey,
We had a fantastic time at the Grand Mayan Palace in Can-Cun, the resort is truly a 5-STAR PLUS facility. It is huge and very, very beautifully landscaped. The cultural atmosphere and ambience summons the deepest romantic feelings. the services are excellent, and, the Concierge is to be commended for the support and assistance given. The restaurants, food and entertainment are second to none. We enjoy this vacation soo much until we are looking forward to revisiting the Grand Mayan Palace in 2006. Thanx for everything, -----------------------------------------------------------------O Dear Francoise, I enjoyed speaking with you last Friday. The purpose of this letter however, is to recognize and promote the industry professionalism provided by Norman Monette and his efforts to pull together a wonderful cruise itinerary for my group of six to Bermuda in late May. Since this was my first association with Travel To Go, Norm provided good insight and the work ethic I like to associate with any good company. Even though we are located in opposite extremes of the United States, Norm made it feel as if I was sitting right across the desk from him. I hope the actual cruise goes as well as his preparation. Please acknowledge this to Norm and thank him again for me.Sincerely -----------------------------------------------------------------O Dear Stacey, We enjoyed our vacation very much. The resort is small but very nice and the all-inclusive feature is very helpful when you are traveling with teenage boys. The resort was filled with teenagers so it was perfect for spring break! You are wonderful to work with , I appreciate all of your help and your genuine caring concern. Thank You. -----------------------------------------------------------------O Dear Gloria, Thank you for your help in planning our first trip using your services. We went to Puerto Vallarta in January and stayed at the Grand Mayan Resort. It was absolutely gorgeous!!! Our room was large, beautifully decorated, had a jacuzzi tub, a tub on the deck, a full kitchen, and a very well-decorated bedroom and livingroom area. The maid service was wonderful..fresh towels, and bathrobes each day!!! The pool area was stunning!!! We really enjoyed the lazy river..a wave pool that went all around the large pool area. We have traveled quite a bit, and have never stayed in a more beautiful place. Thank you for all your help. We are very happy we are members of Travel to Go, and plan to use another condo in April. Again, Gloria, thank you for your help and just wanted you to know that your suggestion was perfect for us. Mary Lundell -----------------------------------------------------------------O Dear Mark, You did it again. I have just returned from a week's stay at the Grand Mayan Rivera Maya in Cancun. It was absolutely beautiful and my 2 bedroom unit was fabulous. Your company "Travel To Go" and you, Mark are the best things that have happened to me. I travel a great deal and I love the resorts you have to offer. They are certainly top of the line and all that you promise them to be. The only bad thing about this trip was listening to a "Time Share" and wasting my time with them. I have never been treated more rudely. Because I was not interested in buying their time share, the lady threw a chair across the room and told us to "Get Out". Never again will I ever attend a time share meeting anyplace. Again Mark I want to say thank you for all your kindness, the time you spend with your customer and of course always your "Welcome Home" card. You are truly an asset to this company. Hope to be able to work with you for a long time and many more trips. Arlene Creasy. -----------------------------------------------------------------O Good morning Mark, Thank you so much for your Welcom Home card, what a wonderful idea this extra effort is! Yes we had a great time in Marco Island. The Sea Winds apartment was wonderful with Oceanview as you promised and the decor was very pleasing. Thank you for organizing this place for me. Best regards, -----------------------------------------------------------------O Hi Mark, Just wanted you to know how much we enjoyed the Cypress Pointe Grand Villas. It's a beautiful resort and centrally located for everything. We highly recommend it! Thanks again, -----------------------------------------------------------------O To Norm, I am 74 years old. That was my first Cruise trip if god let me live and stay in good health, it will not be my last. It was great and loved every minute. Let me know when you have another special somewhere but I think I would like to go to Hawaii. Thanks for a truly and indescribable trip. Harrington. -----------------------------------------------------------------O To Whom It May Concern: I have had the pleasure of working with two of your employees who
have just been outstanding and a real pleasure to talk with. As an employer with 55 employees, I certainly know the meaning of courtesy to your customer. You are truly blessed to have employees such as these two gentlemen. Please extend my appreciation to them and with their personalities and the way they handle your customers, your company should feel very proud of them. I truly enjoy being a member of Travel To Go. Continue your wonderful locations and your excellent customer service. Sincerely, -----------------------------------------------------------------O Hi Kathy, I recently needed to plan a family vacation and contacted Travel To Go. I had the pleasure of working with Mark Rickabaugh and wanted to express to you my extreme happiness with his level of customer service. His commitment to help us plan our vacation was sincere and I knew right away I could trust him. His level of follow-through was incredible. Mark's great sense of humor and knowledge of the vacation industry makes him a true asset to your organization. I have already referred another family to Mark to help them plan their vacation and I know in the future we will look first to Travel To Go because of Mark. In our travel section of our phone book we have put 5 Stars by Travel To Go and Mark's phone extension of 112. Thank you,
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